WHO WE ARE

Holiday Tours & Travel Sdn Bhd (Company No. 197501001345 (23070-H) | KPK/LN 0424) | IATA 20300294, located at Block 15 & 17-M, Jalan Medan Setia 1, Plaza Damansara, Damansara Heights, 50490 Kuala Lumpur, is committed to the protection of your Personal Data and takes the matter of protecting your privacy as a high priority matter.

We are a travel agent in Malaysia with IATA number 20300394 and an active member of the Malaysian Association of Travel Agents (MATTA). Our license with the Ministry of Tourism (MOTAC) allows us to operate Inbound (domestic), Outbound and Ticketing.

Our T’ROKA website address is: https://www.troka.co.

This Privacy Statement explains the general terms on how we protect the privacy of your Personal Data under the Personal Data Protection Act 2010 (“PDPA”).

WHAT PERSONAL DATA THAT WE COLLECT

The types of Personal Data that we collect directly from you or from third parties may include (but not limited to):

• Full Name
• Date of Birth
• Home / Billing Address
• Telephone / Fax number
• Email Address
• Passport Information
• Identity Card Information
• Nationality
• Credit Card Number and Expiry

We also may request the following information (but not limited to):

• Airline preference
• Seating preference
• Hotel preference
• Room preference
• Car preference
• Frequent Flyer or loyalty program number
• Dietary requirements
• Health issues relevant to your travel arrangements

You may choose not to provide the information to us but some general information about you is required to purchase products or services, complete a traveler profile, register as a member, participate in a survey, competition or promotion, ask us a question or initiate other transaction with us.

TRAVEL COMPANION INFORMATION

When you make a reservation for someone else, we will request personal information and travel preferences about that individual. You should obtain the consent of other individuals prior to providing us with their personal information and travel preferences, as any access to view or change their information will be available only through you.

CALL MONITORING

Calls to and from Holiday Tours are recorded and monitored for the purpose of dispute resolutions, quality control and for staff training. Call recordings will be maintained as long as reasonably necessary and will then be deleted. Any personal information obtained from you during the call will be treated in accordance with the provisions of this Privacy Policy.

HOW WE COLLECT YOUR PERSONAL DATA

This Privacy Policy covers any Personal Data provided to us:

• When making an enquiry with us
• When making a reservation with us
• Via any online sites owned and managed by Holiday Tours
• Under any contractual agreement or arrangement
• Via a third party, i.e. travel agents, travel aggregators, online portals…etc.
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